Refund policy

Last updated: October 6, 2026

Golden Roots Wellness Group Inc., doing business as Golden Roots Meals ("Golden Roots," "we," "us"), wants every customer to be happy with their order. Because our meals are perishable food prepared to order, our policy works a little differently from a typical retail return policy.

Prepared meals and weekly meal plans

  • No returns. For food safety reasons, we cannot accept returns of meals once they have been delivered or picked up.
  • Problems with your order. If a meal arrives damaged, spoiled, incorrect, or missing, contact us within 24 hours of delivery at meals@goldenrootscare.com or 469-551-5794 with your order number and a photo. We will replace the meal, issue store credit, or refund the cost of the affected meal, at our discretion.
  • Cancellations and changes. You may cancel or change an order for a full refund any time before we begin preparing it (before the weekly order cutoff shown at checkout). Orders cancelled after preparation has begun are not refundable.
  • Weekly plans. You may skip, pause, or cancel a weekly plan before the next order cutoff. Cancellation stops future orders; meals already prepared are not refundable.
  • Allergies and dietary needs. Each meal lists its major allergens. Our kitchen handles common allergens, so we cannot guarantee any meal is free from cross-contact. We cannot offer refunds for dietary preferences or allergens that were disclosed on the product page.

Event tickets

  • All event ticket sales are final. Tickets are non-refundable.
  • If you can't attend, you may transfer your ticket to another guest. Just email us their name before the event.
  • If we cancel or reschedule an event, you will receive a full refund or may keep your ticket for the new date.

Support contributions

Support contributions are voluntary and are generally non-refundable. If you were charged in error or made a duplicate contribution, contact us within 14 days and we will refund it. Contributions are made to a for-profit business and are not tax-deductible.

How refunds are issued

Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

Contact us

Golden Roots Meals
700 S Cockrell Hill Rd, Suite 158, Duncanville, TX 75137
meals@goldenrootscare.com · 469-551-5794